Privacy Policy

Annahum · Dubai, United Arab Emirates · Last updated 24 July 2026 · Soft-launch version

Annahum respects your privacy. This Policy explains what we collect, why, and how we protect it when you use annahum.com, Annahum Space, inquire forms, email, or related communications.

1. Who controls your data

Annahum (contact: anna.potapkova@annahum.com) processes personal data for private wellness concierge services.

2. What we collect

• Inquire details: name, email, phone/WhatsApp (if provided), city/country, what you are looking for, how you found us
• Communications: emails, messages, and notes needed to curate and introduce
• App preferences: language, optional wellness state inputs you enter, plan selection notes
• Technical: basic site/app logs and security signals (e.g. form spam protection)

We do not ask you to upload government ID numbers, bank cards, or medical records on the public website. Do not send sensitive document scans unless Anna expressly requests a secure channel.

3. Why we use your data

• To respond to your inquire and curate options
• To facilitate discreet introductions / liaison
• To operate the website and app
• To improve service quality and prevent spam/abuse
• To meet legal obligations where applicable

4. Sharing

We share only what is needed:

• With a practitioner/center after curation and introduction protocols (liaison path) — not as a public directory
• With service providers who host forms, email, or the website (e.g. Netlify), under confidentiality obligations
• When required by law

We do not sell your personal data.

5. Retention

We keep inquire and client records only as long as needed for the relationship, follow-up, and legitimate business or legal needs, then delete or anonymise where practical.

6. Security

We use reasonable technical and organisational measures. No online system is perfectly secure — please avoid sending unnecessary sensitive data.

7. Your choices

You may request access, correction, or deletion of your personal data by emailing anna.potapkova@annahum.com. We may need to verify your request.

8. International use

Annahum is based in Dubai, UAE, and works with clients worldwide. Your data may be processed in the UAE and in countries where our hosting or tools operate.

9. Children

Services are intended for adults (18+). We do not knowingly collect data from children.

10. Changes

We may update this Policy. The “Last updated” date will change.